Keyword: World Class Commissioning

Engaging Customers, Improving Performance

Understanding your customers is of key importance to any organisation. Listening to and involving people who use or who may use your services or products in developing these services or products helps to improve performance, transform services and develop a culture of inclusivity, respect, and open decision-making.
One of our areas of expertise is supporting and [...]

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Assessing Skills, Discovering Potential

Wilson Goodchild has been working with leaders, managers and clinicians at Bassetlaw PCT to assess their skills and capability to become World Class Commissioners.
Using the Department of Health guidance on World Class Commissioning Competencies we undertook a skills assessment with the senior team and the professional executive committee. The assessment took the form of 1-1 [...]

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