Engaging Customers, Improving Performance

Janette — Mon, 14 Dec 2009 12:32:12 +0000

Understanding your customers is of key importance to any organisation. Listening to and involving people who use or who may use your services or products in developing these services or products helps to improve performance, transform services and develop a culture of inclusivity, respect, and open decision-making.

One of our areas of expertise is supporting and developing organisations to improve performance through better knowledge and involvement of their customers.

We are currently working with a Primary Care Trust to develop an intranet based toolkit that will help their staff to have the skills, knowledge and confidence to engage local people in planning and shaping local health services. It is hoped this toolkit will enable the organisation to support the achievement of the required competency for World Class Commissioning.

Please contact us if we can also support you to improve

Developing strategy, involving stakeholders

Janette — Sat, 14 Nov 2009 11:49:32 +0000

We are working with a Primary Care Trust to develop a new strategy for services provided by GPs, dentists, opticians and pharmacies. As this is the first time such a strategy has been developed, our role is to facilitate stakeholder involvement in shaping the strategy and to provide an outline way forward.

Wilson Goodchild Ltd » stakeholder involvement

Engaging Customers, Improving Performance

Developing strategy, involving stakeholders